FAQ
The most common questions about how Antalion works for customers.
What is Antalion?
Antalion is a reverse-auction marketplace for airport and resort transfers. You open your route, licensed drivers undercut each other with offers, and you pick the best one. Antalion is not a travel agency — it's a marketplace/software platform that connects passengers with licensed transport companies.
How does the auction work?
Once you open a request, online drivers are notified instantly. Every new offer must beat the current lowest by a set margin — so the price drops over time. You can accept any offer whenever you like; you don't have to wait for the auction to end.
When and how do I pay?
When you accept an offer, you pay securely by card directly to Antalion. There's no need to pay the driver cash or card in the vehicle — this protects both you and the driver.
Is paying online safe?
Yes. Payments are processed through a licensed payment provider; your card details are never stored on Antalion's servers.
What if my flight is delayed?
If you add your flight number to the request, the driver tracks the actual landing time and waits accordingly. Airport transfers include up to 60 minutes of free waiting time.
Can I cancel, and do I get a refund?
Cancelling 24 hours or more before pickup is completely free, and any payment is refunded. Cancelling less than 24 hours before pickup is still possible, but the fee is non-refundable.
What if the driver doesn't show up or cancels last minute?
You get a full refund, and we work to find you a replacement driver as fast as possible. Serious violations on the driver's side result in platform penalties.
Will I get the driver's phone number?
No. Customer and driver contact details (phone/email) are never shared with each other. All communication happens through in-app messaging, which is filtered and, if needed, reviewed by our admin team.
What vehicle types can I choose?
You can choose between Economy and VIP vehicle categories. Before accepting an offer, you can see vehicle photos and the driver's rating.
Can I request a child seat?
Yes — specify the number of infant/child/booster seats on the request form; the extra fee is automatically added to the offer amount.
How fast do offers arrive?
The first offer usually arrives within a few minutes. In every case, requests are resolved within 24 hours at most (often much sooner, depending on your pickup time).
What if no driver bids on my request?
Your request simply expires and you're not charged anything. You're welcome to open a new request for the same route.
Can I request a round trip?
Yes — a single form lets you enter both outbound and return details, and collect offers for both at once.
How are drivers vetted?
No driver can bid on the platform without an approved license, vehicle registration and transport permit. All documents are reviewed and approved by our admin team.
Who do I contact with other questions?
Fill in the form on this page, or email us at support@antalion.com.